Purrs In Our Hearts Cat Toys

Stocking the best cat toys from around the world for years. A "one stop" shop of the very best, cats go PurrrCrazzy over!

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Purrs Ratatouille ClipOn - Fits  PurrSuit, Frenzy & DaBird Rods
Kittens absolutely adore this attachment. Is good quality and is standing up to

 
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Dispatch & Delivery

ROYAL MAIL UK  - Please be aware - Royal Mail are still experiencing significant backlogs and delays in delivery times due to the current Covid-19 situation with staffing levels affected by social distancing rules at local mail sorting centres. Royal mail does not consider a parcel lost until 10 working days from due delivery date (2 working days from dispatch date) for this reason we kindly ask you allow 12 working days from dispatch date for your parcel to arrive in these times.

 

COVID-19 VIRUS - Changes to our Manufacture and Dispatch times

We are open and busy bees making toys and shipping orders. However, we have staff absent and delays in obtaining materials due to Covid and Brexit so....

Retail Customers - Please allow 2 - 5 working days (excluding weekends and bank holidays) for manufacture and dispatch of your order. 

Trade Customers - We are now open for a short period for Trade ordering. 

Please bear with us, we are working hard to dispatch as fast as possible.  Apologies for any inconvenience caused. Thank you very much for your patience. If you prefer or do need cat toys quicker, please contact us to cancel the order if the longer manufacturing time is not suitable. Thanks.

We are working with NHS guidelines while manufacturing and dispatching the toys.

Materials Delay - Sadly we do have a delay in obtaining some of the materials to make the some of the toys over the virus period. As soon as normal supply resumes, stock will become available again.

UK - Delivery Adjustments - For parcels - If you are self isolating and your parcel is too big for a letterbox,  Royal Mail will place your item at your door. Having knocked on your door, will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside. If you are unable to come to the door at all, will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item.

INTERNATIONAL - We have stopped the cheaper Royal Mail non tracked standard airmail service and only offer a tracked service due to the long delays sending abroad. Please be aware, There are delays of up to 40 days for International deliveries during this Coronavirus period and Brexit customs delays with many countries postal services affected and international postage flights severely reduced. Please allow upto 40 days for your order to arrive.

Please see links for Royal Mail updates 

UK updates https://www.royalmail.com/coronavirus

International updates - https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

 

DISPATCH AND DELIVERY (normal times)

Please Note – Due to many of the materials we use are from special animal by-products from EU and USA where the animals have free roaming lives before entering the food chain, we may at times have a delay in some toys while awaiting the materials to manufacture.

DISPATCH

Please ensure the Shipping address is correct for your order incl postcode, we print the exact shipping address you have entered and use this for the parcel label. Thanks.

We dispatch on weekdays only.

For in stock products- your order will be processed and dispatched normally within 2 - 3 working days (excluding weekends). During very busy periods November and December dispatch may take up to an extra 2 working days  Please bear with us in busy times. Thanks.

If any item is out of stock then we would normally indicate this on the site. An expected date for the item to be be in stock is given, this date is an estimated time for stock to be manufactured  and can be earlier or later depending on material arrival and manufacture.  In the event of any item being out of stock and this not being advised on the site, then we will notify you of this on receipt of your order and offer you the option of choosing a substitute of the same value or cancelling the out of stock item/s (with refund for those items value) or waiting until stocks are available.

Orders are dispatched once all items in your order are in stock. If some items are marked out of stock, we may offer to ship in two parts for in stock items and a second dispatch once stock comes in for the remaining items, However, this may incur an extra delivery charge notified and payable before the 2nd dispatch.

To ensure that your order update emails arrive in your inbox and not stopped by your spam software, please add shop@purrsinourhearts.co.uk to your safe senders list or list of approved email addresses.

 

DELIVERY

Shipping and packing cost is added to your order total at checkout and is calculated at one charge for all your items in your order.

UK SHIPPING - We offer Royal Mail 1st class (1 to 2 working days delivery from dispatch), 2nd Class (3 to 5 working days delivery from dispatch), Parcel post (3 to 5 working days from dispatch) and Courier delivery as an option for heavy/ large orders (up to 5 working days from dispatch).

Please Note - The Royal Mail services are not Trackable, we are unable to trace your parcel at any point if it does not arrive on time. If you require a UK trackable service, please contact us before you complete your order.

Royal Mail has brought in the "Deliver to neighbour" scheme countrywide from January 2015. This means that if you are not in they are allowed to deliver to your neighbours and must leave a "something for you" card through your door stating which neighbour they have delivered to. If you do not want your parcels delivered to your neighbour, you can only opt out by obtaining an official sticker from the Royal Mail to display on your door.  Royal mail will only except these stickers as an opt out. Senders of mail are not able to opt out for you by marking the parcel. For more information see Royal Mail website

http://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour

An estimated Shipping quote for 1st class appears on the right hand side as soon as you add an item to your cart. The other shipping options cost can be seen before the order is paid for by clicking the checkout button. You may return to your cart to adjust items.

We offer FREE UK shipping on all stock order totals over £59 . The Free shipping service is an upto 5 working day delivery service after dispatch.

Please take into account any postal delays (ie strikes, adverse weather etc) which can effect Royal Mail / Courier delivery times.

Should your item not arrive within the above service delivery times from your dispatch notice, please firstly check with all your neighbours then hang on for a few working days incase it has been delayed on route, then contact us. We will send you the proof of posting so you can check with your local Royal Mail depot to see if the parcel is there. A delievry card should have been left but there are many cases where a card has not been left! 

Royal Mail state on their website that items are not considered lost until 10 working days after the date of posting (excluding the date of posting). We have to wait until this time has elapsed (just in case Royal Mail deliver it) before we can instigate a claim for a lost package. If a package is lost, we send a replacement or refund at the same time as we instigate the claim process.  Please contact us within 70 days from dispatch date if any parcel has not arrived, this is the maximum time we have to contact Royal Mail for lost in post claims. 

 

INTERNATIONAL SHIPPING - We offer International customers for parcels up to 2kg in weight - Royal Mail "International Tracked and Signed for" Airmail Service. Where a parcel weighs in excess of 2kg for large orders, an International Courier service may be used or your order shipped in multiple parcels, this may be at an extra cost.

International shipping charges are shown on the checkout shipping page. You can return to your basket before payment to cancel or amend your order if the shipping costs are not acceptable to you.

Brexit -Import duty will need to be paid on arrival in to your country. This is normally charged to you by the shipping carrier before they will deliver your goods. The duty payable is dependant on your countries rate charges. The carrier will also charge an admin fee (normally about £6- £11)
If your order goods total is over £135/€150 additional Customs import duty may be due.
This may add delays to the delivery time.
This is the responsibility of the International buyer. Please check your countries import regulations as we cannot accept responsibility for any items delayed in customs processing or any unpaid Customs import duties.  Any return costs due to non payment of customs duties are payable by the customer.

Depending upon where you are in the world, Royal Mail parcels should be delivered within 10 working days for the EU and within 15 working days Worldwide (excluding the date of posting).

Israel - We sadly no longer ship to Israel due to the volume of parcels lost on route.

Please note  - As our cat toy range do include commercial packed real feathers, hair and fur, also the cat herb filled  items maybe inspected on arrival into International customs. This may add delays to the delivery time. Customs import duty may also be due which is the responsibility of the International buyer. Please check your countries import regulations as we cannot except responsibility for any items delayed or unaccepted by International Customs. Thanks.

California Fur Ban Law - Due to the new law in October 2019, it is your own responsibility if you order any hare toys to California as these maybe confiscated by customs.  Our goat, sheep and cow toys are still accepted. 

Should your item not arrive within the above service delivery times from your dispatch notice, please check your tracking with the number supplied on your dispatch confirmation email and in your order status if you have opted for an account.  Delays may be due to Customs processing in your country, sadly we are unable to control time taken for customs to process your parcel.

Royal Mail state on their website that items are not considered lost until 25 working days excluding the date of posting. We have to wait until this time has elapsed (just in case it is delivered) before we can instigate a claim for the lost package. If a package is lost, we send a replacement or refund at the same time as we instigate the claim process. Please contact us within 70 days from dispatch date if any parcel has not arrived, thins is the maximum time we have to contact Royal Mail for lost in post claims. 

We retain proof of postage for all orders.