Privacy Policy

Purrs is committed to protecting your privacy.

Our privacy policy sets out what personal buyer information we receive, how we use it and under what circumstances, if any, we will share it with other parties. We abide by and are compliant with the Data Protection Act 2018 (herein referred to as “The DPA”) and the General Data Protection Regulation Act 2018 (herein referred to as “The GDPR”). We are committed to keeping buyers’ personal information secure and confidential.

Lawful Basis for Processing Personal Data
For the purposes of The GDPR, we are the Data Processor and processes all personal data lawfully, fairly and in a transparent manner. Under Article 6 of The GDPR, the lawful basis on which we process personal data received s that of “Contract” - whereby processing is necessary in order to fulfill buyer orders and enquiries.

Personal Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Data We Receive: Personally Identifiable Information
We receive personally identifiable information only when it is voluntarily submitted by buyers when placing an on-line order. The personal data we receive includes: name, billing address, delivery name, delivery address, e-mail address, telephone number, date of order, items ordered, value of items ordered, chosen method of delivery.

We only share your personal information with trusted delivery service providers chosen with an order who are directly involved with delivering the orders you place with us.

We do not store sensitive payment information - All Credit / Debit card transactions are handled by the Secure Paypal or Nochex payment agent services.

We do not sell or rent personally identifiable information to any third party for any purpose.

How we use buyers’ personal information - We may use any personal buyer information provided to:

• process and dispatch buyers’ order/s
• carry out regulatory checks to meet our legal obligations
• prevent and detect crime
• develop and improve our products
• undertake anonymised statistical analysis (we won’t be able to identify individuals from this data)

We treat all information we hold about buyers as private and confidential. We will not reveal any personal details or details concerning buyers’ orders to anyone not connected with us, unless:

• a buyer asks us to reveal the information, or we have a buyer’s permission to do so
• we are required or permitted to do so by law
• it is required by law enforcement, fraud prevention or credit reference agencies

Data Subject Access Requests
Under The GDPR buyers are entitled to obtain from us (the Data Processor for the purposes of The GDPR) a copy of the data held concerning them and to have any inaccuracies in the data rectified. We are obliged to provide this data to within 1 calendar month of the request and free of charge. However we have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive. 

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. If you choose to disable cookies, you wil still be able to access and buy from our shop, but some of our personalised features will not be available to you.