Why aren't they being more helpful
I am afraid I cannot answer for other branches, I suggest you ring CP HQ on Monday morning and advise them.
What number are you ringing?
0121 444 4433 South Birmingham deal with Our area of operations includes the following post codes; B1-15, B9-17, B25-31, B33, B37-40, B45, & B90-93.
Surely I'm saving CP the hassle of trapping, housing and feeding them.
I don't think that fair comment, it is not only the responsibility of CP.