I have my email address saved to the account, so know which one to use. I have just had to change my password (yet again) because i had forgotten what it was, maybe i have to wait 24 hours or something? Their help desk is useless as it uses jargon, so will have another go. If all else fails, I will pop a cheque in the mail tomorrow afternoon. Sorry for this messup - there are times when I hate technology...