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Author Topic: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods  (Read 11698 times)

Offline Gill (sneakiefeline)

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #81 on: January 19, 2011, 13:12:59 PM »
Great  ;D  locked
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Offline Sam (Fussy_Furball)

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #80 on: January 19, 2011, 11:40:27 AM »
Excellent news Mark .. thanks
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Offline Mark

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #79 on: January 19, 2011, 10:47:48 AM »
Thanks Sam  :)

Some cat food arrived today  ;D (sent yesterday)

Probably better than a voucher as it means I don't have to deal with them ever again  :evillaugh:

My brother will appreciate the dog food - long story I won't go into here.
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Offline Sam (Fussy_Furball)

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #78 on: January 18, 2011, 17:15:19 PM »
It's yours Mark ... pass it onto a DOG.
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Offline Mark

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #77 on: January 18, 2011, 16:46:29 PM »
Just wondering what they are doing about the dog food?  :shify:

I'm certainly not paying to post it back. They can collect it or I will pass it on to someone with a dog.
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DO NOT BREED OR BUY WHILE SHELTER ANIMALS DIE

I believe I am not interested to know whether Vivisection produces results that are profitable to the human race or doesn't. To know that the results are profitable to the race would not remove my hostility to it.  Mark Twain

Offline Mark

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #76 on: January 17, 2011, 17:01:39 PM »
They probably expired in December 2010  :rofl:
« Last Edit: January 17, 2011, 17:02:13 PM by Mark »
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DO NOT BREED OR BUY WHILE SHELTER ANIMALS DIE

I believe I am not interested to know whether Vivisection produces results that are profitable to the human race or doesn't. To know that the results are profitable to the race would not remove my hostility to it.  Mark Twain

Offline Sam (Fussy_Furball)

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #75 on: January 17, 2011, 15:34:25 PM »
I would check that they don't have an expiry date Mark.  The Chudleys vouchers that I won expire June 2011.
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Offline Mark

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #74 on: January 17, 2011, 12:12:37 PM »
Thanks Sam,

I will probably save the voucher to put in next year's auction  :evillaugh:
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DO NOT BREED OR BUY WHILE SHELTER ANIMALS DIE

I believe I am not interested to know whether Vivisection produces results that are profitable to the human race or doesn't. To know that the results are profitable to the race would not remove my hostility to it.  Mark Twain

Offline Sam (Fussy_Furball)

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #73 on: January 17, 2011, 11:51:57 AM »
message received from Karen today:

Hi Sam

The original deliveries are lost! Sent out when it snowed / Christmas time and caused lots of problems, we are still having deliveries turning up.

I have been off sick and my colleague has been using your old email address trying to contact you as the lady below address was incomplete and the courier company couldn’t deliver.

I will send some vouchers to the auction winners as an apology for the problems. I am so sorry it all has gone badly wrong.
 
Kind regards

 

Karen Rodger

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Offline Sam (Fussy_Furball)

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #72 on: January 14, 2011, 12:48:27 PM »
Had an out of office reply from Bern.  Karen will be back in on Monday 17th.    :-:
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Offline Gill (sneakiefeline)

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #71 on: January 14, 2011, 12:28:39 PM »
Leaving this thread open too
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Offline Sam (Fussy_Furball)

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #70 on: January 14, 2011, 12:27:19 PM »
just sent this email to Bern:


Hi Karen,

Me again LOL.  Just to update you on the auction items.  Both the winners of the CAT food have received parcels ... however both of them have received DOG food which is of no use to them whatsoever as neither owns or knows a dog.

The cat litter has still not been delivered and the auction winner has asked me to pass on her Mobile number in order that the courier can give her a call if they are experiencing difficulty in finding her house:  0781xxxxxxx

We really appreciate Bern Pet Foods supporting our charity auction, however the palaver involved in actually getting the items and then the auction winners receiving the incorrect items has soured their experience and potentially damaged the good namme of Purrs in our Hearts and Berns Pet Food.

Yours sincerely



Sam Stiling

Marketing Manager

Purrs in our Hearts

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Offline Gill (sneakiefeline)

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #69 on: January 12, 2011, 16:27:15 PM »
This is really not good enough cos you and everyone else bid money in good faith and Bern have just made a shambles of this.

I am also sorry that this is making so much extra work for you Sam.
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Offline Mark

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #68 on: January 12, 2011, 14:25:17 PM »
Worse case scenario is someone might have fed it exclusively to their cat and starved them of taurine etc.

tbh, dog food is totally useless to me.  :-:

I agree it's best to wait and see what others get  :Crazy:

Thanks Sam  :hug:
« Last Edit: January 12, 2011, 14:26:04 PM by Mark »
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I believe I am not interested to know whether Vivisection produces results that are profitable to the human race or doesn't. To know that the results are profitable to the race would not remove my hostility to it.  Mark Twain

Offline Sam (Fussy_Furball)

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #67 on: January 12, 2011, 13:08:45 PM »
OMG ..... DOG FOOD!!!!! Oh Mark I'm so sorry.  Do you want me to complain?  I think I will wait and see what everyone else gets and then send a message to Karen.  As you say it was a donation ... but even so tou wouldn't have bid on DOG food.  >:(
« Last Edit: January 12, 2011, 13:09:05 PM by Sam (Fussy_Furball) »
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Offline Mark

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #66 on: January 12, 2011, 10:55:42 AM »
Quote from: Liz on January 12, 2011, 10:53:28 AM
Can't wait for my cat litter then :rofl:

Maybe pigs ears?. Well it seems that is what they have made of the whole business  :evillaugh:

I know the stuff was donated so mustn't be too harsh.  :shy:
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DO NOT BREED OR BUY WHILE SHELTER ANIMALS DIE

I believe I am not interested to know whether Vivisection produces results that are profitable to the human race or doesn't. To know that the results are profitable to the race would not remove my hostility to it.  Mark Twain

Offline Liz

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #65 on: January 12, 2011, 10:53:28 AM »
Can't wait for my cat litter then :rofl:
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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #64 on: January 12, 2011, 10:51:01 AM »
It's lucky I even noticed as the design is very busy and the bit that says dog food is quite small. It may have been the silhouette of a dog that gave the game away  :evillaugh:
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DO NOT BREED OR BUY WHILE SHELTER ANIMALS DIE

I believe I am not interested to know whether Vivisection produces results that are profitable to the human race or doesn't. To know that the results are profitable to the race would not remove my hostility to it.  Mark Twain

Offline Feline Costumier

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #63 on: January 12, 2011, 10:48:14 AM »
 :evillaugh: I wonder if mine has tried to be delivered today then, I shall wait with baited breath for what's inside the package.................. :shify:
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Offline Mark

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #62 on: January 12, 2011, 10:47:55 AM »
Quote from: Liz on January 12, 2011, 10:46:29 AM
This could only happen to you Mark :rofl:

 :-[

But true  :evillaugh:

I wonder what Shona got  :evillaugh:
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DO NOT BREED OR BUY WHILE SHELTER ANIMALS DIE

I believe I am not interested to know whether Vivisection produces results that are profitable to the human race or doesn't. To know that the results are profitable to the race would not remove my hostility to it.  Mark Twain

Offline Liz

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #61 on: January 12, 2011, 10:46:29 AM »
This could only happen to you Mark :rofl:
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Offline Mark

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #60 on: January 12, 2011, 10:43:13 AM »
Food has arrived!

It was only sent yesterday. I would like to say how pleased I am, but......


[spoiler]IT IS DOG FOOD   :shify:  :rofl:[/spoiler]
« Last Edit: January 12, 2011, 10:52:45 AM by Mark »
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DO NOT BREED OR BUY WHILE SHELTER ANIMALS DIE

I believe I am not interested to know whether Vivisection produces results that are profitable to the human race or doesn't. To know that the results are profitable to the race would not remove my hostility to it.  Mark Twain

Offline Mark

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #59 on: January 11, 2011, 14:21:45 PM »
I ordered a dirt-devil mains hand vac from Amazon on Sunday night (in an attempt to vacuum without upsetting cats  :evillaugh: ) and it was sent on their free supersaver delivery. Just received it  :-:
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DO NOT BREED OR BUY WHILE SHELTER ANIMALS DIE

I believe I am not interested to know whether Vivisection produces results that are profitable to the human race or doesn't. To know that the results are profitable to the race would not remove my hostility to it.  Mark Twain

Offline Sam (Fussy_Furball)

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #58 on: January 10, 2011, 20:45:56 PM »
I'm beginning to think the same Mark ... but if you haven't received anything within the next 3 days I will be ringing burns and speaking to the MD. 
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Offline Mark

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #57 on: January 10, 2011, 19:02:23 PM »
Quote from: Feline Costumier on January 10, 2011, 16:39:52 PM
It's not your fault at all Sam so please don't shoulder any of the guilt! :hug:

Agreed  :hug: - I could understand a delay at the beginning because of the weather but I have had plenty of other courier deliveries since. I know some couriers have a budget service but even that only takes about 3 days. I really don't believe it was sent either time.
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DO NOT BREED OR BUY WHILE SHELTER ANIMALS DIE

I believe I am not interested to know whether Vivisection produces results that are profitable to the human race or doesn't. To know that the results are profitable to the race would not remove my hostility to it.  Mark Twain

Offline Feline Costumier

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #56 on: January 10, 2011, 16:39:52 PM »
It's not your fault at all Sam so please don't shoulder any of the guilt! :hug:
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Offline Sam (Fussy_Furball)

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #55 on: January 10, 2011, 16:32:01 PM »
Really sorry about this guys ... I do feel responsible.  I have sent Karen another email today pointing out it has now been nearly a month that you have been waiting and are not happy.  i have asked for the tracking numbers.
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Offline Feline Costumier

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #54 on: January 10, 2011, 15:48:19 PM »
You and me both Mark :tired: Even if the puds love it I won't be ordering from them.
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Offline Mark

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #53 on: January 10, 2011, 15:30:19 PM »
I have given up expecting it now and certainly on Bern as a potential cat food supplier.
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DO NOT BREED OR BUY WHILE SHELTER ANIMALS DIE

I believe I am not interested to know whether Vivisection produces results that are profitable to the human race or doesn't. To know that the results are profitable to the race would not remove my hostility to it.  Mark Twain

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #52 on: January 08, 2011, 08:51:00 AM »
Not as kibble in sight here either :shify:
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Offline Sam (Fussy_Furball)

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #51 on: January 08, 2011, 00:00:01 AM »
 :scared: lets hope something turns up tomorrow Mark.  If not I will be sending yet another email on Monday ... this is really bad press for them and I will be pointing this out!
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Offline Mark

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #50 on: January 07, 2011, 19:17:12 PM »
I think Bern need to change their courier - I certainly wouldn't order food from them after this   :evillaugh:
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DO NOT BREED OR BUY WHILE SHELTER ANIMALS DIE

I believe I am not interested to know whether Vivisection produces results that are profitable to the human race or doesn't. To know that the results are profitable to the race would not remove my hostility to it.  Mark Twain

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #49 on: January 05, 2011, 08:42:16 AM »
I will pass it on to the branch or another rescue if it does turn up  ;D
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DO NOT BREED OR BUY WHILE SHELTER ANIMALS DIE

I believe I am not interested to know whether Vivisection produces results that are profitable to the human race or doesn't. To know that the results are profitable to the race would not remove my hostility to it.  Mark Twain

Offline Sam (Fussy_Furball)

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #48 on: January 04, 2011, 18:06:14 PM »
I think we just stay quiet if that's the case Mark  ;)
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Offline Mark

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #47 on: January 04, 2011, 14:57:08 PM »
Thanks Sam - so unless they have been spirited away, there is a good chance 2 bags will turn up - what will we do?  :innocent: (you can bet your sweet ass that bag one will turn up tomorrow  :evillaugh: )
« Last Edit: January 04, 2011, 14:57:52 PM by Mark »
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DO NOT BREED OR BUY WHILE SHELTER ANIMALS DIE

I believe I am not interested to know whether Vivisection produces results that are profitable to the human race or doesn't. To know that the results are profitable to the race would not remove my hostility to it.  Mark Twain

Offline Sam (Fussy_Furball)

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #46 on: January 04, 2011, 12:53:14 PM »
Item will be resent today ... should be delivered on Thursday.
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Offline Mark

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #45 on: December 29, 2010, 15:31:12 PM »
Thanks Sam  :briggin:

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DO NOT BREED OR BUY WHILE SHELTER ANIMALS DIE

I believe I am not interested to know whether Vivisection produces results that are profitable to the human race or doesn't. To know that the results are profitable to the race would not remove my hostility to it.  Mark Twain

Offline Sam (Fussy_Furball)

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #44 on: December 29, 2010, 13:30:03 PM »
Received an email from Bern Pet Foods.  If nothing has been received by Thursday they will resend the items.
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Offline Feline Costumier

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #43 on: December 28, 2010, 21:07:29 PM »
No sign of the one I won either, I've just put it down to the weather induced backlog and then holidays.
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Offline Mark

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Re: 1 x 2.5kg Acana Cat Food - kindly donated by Bern Pet Foods
« Reply #42 on: December 28, 2010, 20:36:57 PM »
Quote from: Sam (Fussy_Furball) on December 28, 2010, 20:33:07 PM
I will chase this up ...really sorry for the delay  :'(

Not your fault Sam  :hug:

Alice said she is starving  :evillaugh:
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DO NOT BREED OR BUY WHILE SHELTER ANIMALS DIE

I believe I am not interested to know whether Vivisection produces results that are profitable to the human race or doesn't. To know that the results are profitable to the race would not remove my hostility to it.  Mark Twain
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