Well Iv only had a couple of orders from zooplus & cant fault them so far they have been pretty good with quick delivery & quick replys to emails. One email I sent about a damaged perch i bought for me rats & they have now said they have refunded me my money with in 5 to 7 working days but Im puzzled that they dont wont the perch returned lol
Another email i sent asking if they will be stocking beauticat cat litter as i use this stuff & want to order everything from the same site rather then bits here & bits there...anyhoo....this is their reply...
Thank you very much for your letter.
We are always delighted to receive feedback, and are dedicated to expand upon our existing catalogue of products. Regrettably, we currently do not stock Beauticat Cat Litter. But as we strive to provide the highest standards of quality in our products and services, your opinion is highly valued. We are currently collecting proposals in the endeavour to further broaden the scope of articles on offer.
Let us thank you again for your useful advice, and remain,
With kindest regards,
Your Service-Team
We want to continue to improve our services for you, and we would appreciate it if you would share your opinion with us with a quick click of the mouse
On a last note here......it took about 4 days for my order to come from germany & 1 week for an order to come from gloucester