I am not very happy with zooplus right now, although to be fair it's DPD rather than zooplus who are to blame.
My last couple of orders have arrived in good time - about 3 days after ordering - but I put in an order last weekend for some food and toys for Kito and am still waiting for it to arrive. I received an email from zooplus last Monday saying my order had been collected by DPD. Usually that would result in Wednesday delivery but it didn't come. Thursday came and went as did Friday. I wondered whether it might come on Saturday but no delivery and nothing today. I have emailed both zooplus and DPD. Zooplus have said to get in touch if not delivered in next 2-3 days and have given me a discount code for next order by way of apology. DPD say that because it's coming from abroad (I thought zooplus had a warehouse in UK now?) it can take up to 5 working days and that today is the last day within that 5 day period. They just say once it has been scanned in at the relevant depot I will be informed. They say they can understand my frustration at the delay but no explanation of why it has clearly not been received in UK within that 5 days.