I just hope for her sake that this is all sorted soon and the bumbling idiots at the council are named, shamed and sacked!
We have a similar issue with the council. When we moved here we applied for mixed use for the house B&B/Residential which was granted (at a cost of £400
) when I closed it down and said I wanted it to be residential only, the 'planning officer' said that I could pay the £400 fee but it was unlikely to be approved as the council strongly resisted any loss of tourist accommodation. I reminded her who is paying the mortgage but she wouldn't budge
She said however, they can't force me to take guests (I said I was aware of that and had no intention of
) and that if after 4 years, the property had only been used for residential, I was entitled to a certificate. I said that sounded the best option as apart from anything else, it would be free. She said I would still have to pay £400 for the certificate