Purrs In Our Hearts - Cat Forum UK

Cat General => General Cat Chat => Topic started by: Kay and Penny on July 18, 2018, 23:31:04 PM

Title: Zooplus
Post by: Kay and Penny on July 18, 2018, 23:31:04 PM

I just thought I'd mention, for those of you who have had less than happy experiences with Zooplus in the past, that they really seem to have got their act together now - my last two orders were delivered in less than 48 hours after ordering

Title: Re: Zooplus
Post by: Judecat (Paula) on July 19, 2018, 10:05:28 AM

I have always dealt with their subsidiary Bitiba, I have never had a problem with them and on the two occasions I have had a pouch blown in the box of AGAIL they refunded the cost of the whole box, effectively giving me 11  pouches for free 'for my trouble' each time

Title: Re: Zooplus
Post by: hollycat on July 20, 2018, 23:20:10 PM

Quote from: Judecat (Paula) on July 19, 2018, 10:05:28 AM

I have always dealt with their subsidiary Bitiba, I have never had a problem with them and on the two occasions I have had a pouch blown in the box of AGAIL they refunded the cost of the whole box, effectively giving me 11  pouches for free 'for my trouble' each time

  My last çouple of orders have been from Bitiba. They say 1-3 days delivery. Excluding weekends both orders took. 7 days. No apology from them.
It won't matter after Brexit anyway as we won't be able to order from them. Zoo plus is in Germany and Bitiba is in Holland.

Title: Re: Zooplus
Post by: Liz on July 21, 2018, 10:27:07 AM

We have on the most part over the years had great service but we have great delivery drivers here and they know where to put the stuff - Bitba are dire we had burst tine and we won't mention the ripped bags of clumping cat litter so we went back to Zooplus and I like the points to spend