Purrs In Our Hearts - Cat Forum UK

Cat General => General Cat Chat => Topic started by: Susanne (urbantigers) on June 21, 2011, 13:08:40 PM

Title: Anyone bought from Seapets?
Post by: Susanne (urbantigers) on June 21, 2011, 13:08:40 PM: Just wondering how long they usually take to deliver? I placed an order on Thursday and had an email confirmation the same day. Since then, nothing. No despatch email and no payment has been taken. No email saying anything is out of stock.
Title: Re: Anyone bought from Seapets?
Post by: Rosella moggy on June 21, 2011, 14:26:25 PM: Do you remember I bought 50 pouches of that new RC age 12+ food? That was Seapets wasn't it?

I can't check home email Susanne as I'm at work but from memory it took a while for delivery to arrive. I think about a week :-:
Title: Re: Anyone bought from Seapets?
Post by: Gill (sneakiefeline) on June 21, 2011, 14:29:15 PM: I dont think I have although the name sounds familiar.

This week I cancelled an order with another company cos nothing appeared to be happening and when I rang them nothing had!
Title: Re: Anyone bought from Seapets?
Post by: Susanne (urbantigers) on June 21, 2011, 15:57:13 PM: Quote from: Rosella moggy on June 21, 2011, 14:26:25 PM
Do you remember I bought 50 pouches of that new RC age 12+ food? That was Seapets wasn't it?

Yes and that is mainly what I have ordered from them too! Not 50 pouches though ;)
Title: Re: Anyone bought from Seapets?
Post by: Tan on June 21, 2011, 16:34:29 PM: I got some toys a few years ago from them and had no probs. I would contact em hun. :hug:
Title: Re: Anyone bought from Seapets?
Post by: Rosella moggy on June 21, 2011, 19:16:47 PM: Am at home now.

Actually Seapets were a bit slower than I thought.... 1st email acknowledging my order was 17 May and next email confirming dispatch was 24 May. It did arrive next day though i.e. 25 May as I emailed them on 26 May to complain about using the phrase "helps support Renal health" for the food. I thought that was misleading as the food is not appropriate to CRF puddies. They said they would remove phrase which it looks like they did... bless em :)
Title: Re: Anyone bought from Seapets?
Post by: Susanne (urbantigers) on June 21, 2011, 21:43:01 PM: Quote from: Rosella moggy on June 21, 2011, 19:16:47 PM
Am at home now.

Actually Seapets were a bit slower than I thought.... 1st email acknowledging my order was 17 May and next email confirming dispatch was 24 May.

Blimey - that's a bit rubbish isn't it? A week before they despatched it. Oh well, I'm not in a desperate hurry for it. Just as well by the sounds of it! I'll give them another day or 2 before I contact them.
Title: Re: Anyone bought from Seapets?
Post by: Tiggy's Mum on June 22, 2011, 00:47:32 AM: I can't remember how long they took when I ordered from them but after muck ups with the order and the complete lack of communication I wouldn't use them again :shy:
Title: Re: Anyone bought from Seapets?
Post by: Fire Fox on June 22, 2011, 05:08:04 AM: I ordered three weeks ago and my package took ten days to arrive, whereas my Purrs order placed at the same time arrived the next working day! :wow: I forgave Seapets somewhat when my order arrived as it was very well packaged - unlike Pet Planet and Zooplus - so I would order again but further ahead of time. There was also a muck up with my debit card initially (their end) which was aggravating but the communication was fast. Maybe e-mail Seapets? I was dealing with Jodie@seapets.co.uk but you might try sales@seapets.co.uk in case she is on leave or something. :hug: