Purrs In Our Hearts - Cat Forum UK

Cat General => General Cat Chat => Topic started by: Michelle (furbabystar) on January 13, 2011, 10:01:28 AM

Title: Help with mirco chip phone number please
Post by: Michelle (furbabystar) on January 13, 2011, 10:01:28 AM: I'm at work and can't find a number for "Back Home" mirco-chipping ! (virbac). There is no contact number of their site

Has anyone got their phone number please
Title: Re: Help with mirco chip phone number please
Post by: Teresa Pawcats on January 13, 2011, 10:06:46 AM: 01904 487422

01904 487600

www.virbac-backhome.co.uk

Hope this helps
Title: Re: Help with mirco chip phone number please
Post by: Michelle (furbabystar) on January 13, 2011, 10:34:31 AM: Thank You Teresa - You're a star, that was exactly what I needed x
Title: Re: Help with mirco chip phone number please
Post by: Michelle (furbabystar) on January 13, 2011, 11:03:41 AM: Grrrrr can't change details over the phone !
It's for a client who's cats are in with us and they have never changed their address !!
Title: Re: Help with mirco chip phone number please
Post by: Gill (sneakiefeline) on January 14, 2011, 00:41:58 AM: If it cant be done over the phone how can it be done?
Title: Re: Help with mirco chip phone number please
Post by: Mark on January 14, 2011, 01:03:38 AM: Quote from: Gill (sneakiefeline) on January 14, 2011, 00:41:58 AM
If it cant be done over the phone how can it be done?

Online or by posting the form off. I think I had to pay a fee to change Alice's over from CP to my address.

I suppose it makes sense for security reasons.
Title: Re: Help with mirco chip phone number please
Post by: Steff - Petsearch Bedford HQ on January 14, 2011, 09:36:59 AM: I had to send a letter and enclose a copy of the original registration form when I took ownership of Esco, oh and pay a £15 fee. He was with Petlog.
Title: Re: Help with mirco chip phone number please
Post by: madamcat (Edd) on January 14, 2011, 10:13:43 AM: Used to deal with microchips (became the bane of my life making sure details were up to date for the cats in the rescue :tired:)

For cats that are already chipped most chip companies will ask an owner to fill in a form to change owner details - they do charge an admin. fee. Identichip is £5 and PetLog £15 I believe.

Most won't charge a rescue to change details if the cat has been taken into the rescue and then adopted.

Overseas chip registration are treated the same as new chips inserted and a fee is payable.

Some companies operate an on-line system for owners with user name/password but think still ask for a form for change of owner/address details for security reasons.
Title: Re: Help with mirco chip phone number please
Post by: Frances on January 14, 2011, 10:53:43 AM: I changed both Christopher's (Identichip) and James's (Backhome) details online using the original documentation Teresa gave me. They each cost £5.