Purrs In Our Hearts - Cat Forum UK
Cat General => General Cat Chat => Topic started by: Team Svartalfheims on March 10, 2009, 15:11:50 PM
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I finally managed to speak to a human at Halifax today to complain about why I have left numerous messages on their claim form line since January asking for a claim form and have still not received one and that them not sending me a claim form has delayed my cats treatment. The woman was very apologetic and has said that she has no idea why one hasn't been sent out but she will put it in today's post for me!
Been a total nightmare as I haven't been able to make Boopy's appt for her dental review and xray (she had a root canal last May after deciding to crunch a ceramic ornament!!) until I knew the form had been sent out as I have to take the form with me on the day for the dentist to fill in. Thankfully I've managed to make the appt in plenty of time for the form to get back to Halifax before the end of Boopy's policy year so I won't have to pay the excess again.
Now I just have to wait until after her appt on March 25th to find out what Halifax are like for paying out for dental continuation claims! It's a shame with pet insurance that you can't claim any travel costs back when you have to travel long distances to see a specialist.
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Grrrrrrrrrrrrrrrrrrrr for you and hope payout comes quick :hug:
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It's a shame with pet insurance that you can't claim any travel costs back when you have to travel long distances to see a specialist.
Are you sure they won't pay Lottie? Axa has a 'Transportation & overnight expenses section'....
What we will pay - Any travel and accomodation expenses up to the maximum benefit per period of insurance of £150 that you or any member of your family permanently residing with you incur if your pet is injured or shows the first clinical signs of an illness and your usual vet recommends another vet treats your pet. We will pay any reasonable costs for travel inbetween your home and the other veterinary practice.