Purrs In Our Hearts - Cat Forum UK

Cat General => General Cat Chat => Topic started by: Rosella moggy on November 29, 2007, 10:15:38 AM

Title: M&S/AXA renewal-my stupid mistake
Post by: Rosella moggy on November 29, 2007, 10:15:38 AM

Just sorting out finances for 1st time in a couple of months and realised that, unless you cancel M&S policy, they automatically renew. I changed Freddie over to Axa on 25 Sep but M&S took monthly premiums of £8.66 in Oct and Nov. I rang M&S who said I should photocopy all documentation for both policies and send to Axa and they may be able to sort something out. I then rang Axa who said a cheque to refund me the 2 lots of £8.66 would be with me in 7 to 10 days.  Not bad service I thought seeing it was my mistake.

Interesting thing though is the automatic renewal for anyone who thinks they may have forgotten to renew their policy.

Title: Re: M&S/AXA renewal-my stupid mistake
Post by: lisa77 on November 29, 2007, 12:44:08 PM

Well I never ! Thats a turn up for the books ! Good on Axa  ;)

Title: Re: M&S/AXA renewal-my stupid mistake
Post by: clarenmax on November 29, 2007, 13:44:42 PM

Good news, well done.  It was probably easy for them to sort out as AXA underwrite the M&S policy anyway, so  they could sort it out fairly easily.

Title: Re: M&S/AXA renewal-my stupid mistake
Post by: Gill (sneakiefeline) on November 29, 2007, 17:29:38 PM

Well i didnt know they could do that unless its a direct debit.

When I cancelled my M&S and moved to AXA, I also cancelled the direct debits with the bank.

M&S said they would confirm the cancellations in writing, but noooooooooooooooo they didnt but wrote to me to say that they had been told by my bank that I had cancelled the direct debits and wanted to know if it was an error.............................go think M&S or is that dream!

Title: Re: M&S/AXA renewal-my stupid mistake
Post by: Rosella moggy on November 29, 2007, 21:26:16 PM

I didn't cancel the Direct debit  :doh:.  It was completely my fault but heartening that Axa did the decent thing without quibbling.  Hope they do likewise in the event I have to claim.  They may of course have sized up how many policies I've got with them and thought they'd be nice ;)

TBH I got in such a muddle changing over Thomas, then Freddie, now Billy..... or was it Billy then Freddie? :Crazy:     I've cancelled both Billy and Freddie's direct debits to M&S now of course.

Blame my age. I do!

Title: Re: M&S/AXA renewal-my stupid mistake
Post by: Gill (sneakiefeline) on November 29, 2007, 21:33:28 PM

 :rofl: :rofl: :rofl:

Title: Re: M&S/AXA renewal-my stupid mistake
Post by: Rosella moggy on December 06, 2007, 17:09:56 PM

Today's post brought a cheque to cover the two lots of £8.66...... from M&S :Crazy:

You never know, I may get another one from Axa?   :shify: