Topic: Bad zooplus packaging - pics of latest delivery (Read 10373 times)

Liz · « **Reply #53 on:** March 28, 2009, 13:11:52 PM »

Our 300 tins of cat food and the other various things I ordered that they don't need arrived in good shape

sallyagdm · « **Reply #52 on:** March 28, 2009, 10:19:19 AM »

Quote from: trigger on March 23, 2009, 13:32:07 PM

have just had a delivery - packaging a HUGE improvement on previous ones

everything wedged in tightly into much smaller box - no movement at all, can't fault it

hopefully the complaints have worked this time

Trigger I think that you were one of the lucky ones

Just got my latest order and the box fell apart on the doorstep
Luckily everyyhing was present and undamaged, inclusing the cat litter bag

Millys Mum · « **Reply #51 on:** March 24, 2009, 09:46:48 AM »

Im still holding fast on my zooplus boycott

the crunch will come when the litter runs low...

Liz · « **Reply #50 on:** March 23, 2009, 14:04:39 PM »

We order the Applaws from Zooplus for the dogs as I like freepost and packing if we only ordered it from other places we would have to pay posteage plus we are getting a free scratching post - large one free with our points and 2 more with the next order in April!

Pawspup · « **Reply #49 on:** March 23, 2009, 13:58:14 PM »

Quote from: Kirst on February 04, 2009, 16:48:16 PM

I was going to reorder form Zooplus , but the Applaws is actually cheaper in pets at home (or even cheaper still if you buy as Encore in Sainsburys) , the OKO cats best is about the same price and I can get it home in one piece.

Shame as Purrs get the commission - I sahl have to place an order in the purrs shop to make up for it!

I found the applaws cheaper at Pet-supermarket.

Liz · « **Reply #48 on:** March 23, 2009, 13:36:14 PM »

We have just ordered 300 + tins of cat and dog food plus new scratching posts and other stuff ours don't need -

- so will advise on the packaging when it arrives this week.

Kay and Penny · « **Reply #47 on:** March 23, 2009, 13:32:07 PM »

have just had a delivery - packaging a HUGE improvement on previous ones

everything wedged in tightly into much smaller box - no movement at all, can't fault it

hopefully the complaints have worked this time

Feline Costumier · « **Reply #46 on:** February 06, 2009, 15:28:24 PM »

Quote from: Millys Mum on February 06, 2009, 15:02:00 PM

You didnt get the 'but due to logistics its not possible to improve things' line? how is paying lots of refunds good business sense

Oh yes, couldn't send me a replacement bag due to logistics. Don't know what that's all about but I'm not bothered in this instance as I can get it from the pet shop for about the same price, although the bags shape is different from each

Gill (sneakiefeline) · « **Reply #45 on:** February 06, 2009, 15:04:21 PM »

Will be writing to them over weekend, all things being equal..........took me ages last night to sort out email prob but think I jave done it now

Millys Mum · « **Reply #44 on:** February 06, 2009, 15:02:00 PM »

You didnt get the 'but due to logistics its not possible to improve things' line? how is paying lots of refunds good business sense

Feline Costumier · « **Reply #43 on:** February 06, 2009, 10:17:22 AM »

I just got a reply to my second complaint email as the first reply was far from my liking. They are refunding me for one bag of OKO and appreciate my feedback on packaging

Kay and Penny · « **Reply #42 on:** February 05, 2009, 13:30:07 PM »

just received a Zooplus delivery with the box open - I put it down though to not adding padding to contents, leaving heavy tins to bash against sides - compared with a company like Lakeland, who secure contents with lots of brown paper, this is not good enough

Gill (sneakiefeline) · « **Reply #41 on:** February 05, 2009, 12:53:56 PM »

on the catemate, have you noticed the little on/off switch by the batteries........just a thought

Maddiesmum · « **Reply #40 on:** February 05, 2009, 06:37:43 AM »

I am a bit cross with Zooplus at the moment too. I ordered a double Cat Mate automatic feeder from them which arrived very quicky, no packaging problems, however, I couldn't get the timers to work. Changed the batteries twice. Emailed zooplus who emailed me back, almost by return, stating they were sorry and if I sent it back they would replace it immediately. I emailed them straight back asking the best way to send it back. That was over a week ago now and no response. Anyway it matters not as I have managed to get them working but it's not the point is it?

Millys Mum · « **Reply #39 on:** February 04, 2009, 18:23:48 PM »

I see its another oversized box job

Feline Costumier · « **Reply #38 on:** February 04, 2009, 16:53:20 PM »

About half the tims were bashed and dented too, I was very unimpressed as it was delivered to work and I spent a good half hour clearing it all up! Have sent my own complaint too so it will be doubled up with everyone elses. I did say in my complaint that I would be more than happy to pay for delivery if it meant sufficient packaging, one strip of giant bubble wrap on the top of everything is not really going to do much now is it!

Kirst · « **Reply #37 on:** February 04, 2009, 16:48:16 PM »

I was going to reorder form Zooplus , but the Applaws is actually cheaper in pets at home (or even cheaper still if you buy as Encore in Sainsburys) , the OKO cats best is about the same price and I can get it home in one piece.

Shame as Purrs get the commission - I sahl have to place an order in the purrs shop to make up for it!

Gill (sneakiefeline) · « **Reply #36 on:** February 04, 2009, 16:46:50 PM »

Oh dear that looks bad. please I havent written yet!

Have small email problem to sort out before doing email and if I cant resolve it will ask the techie peeps to help me

Feline Costumier · « **Reply #35 on:** February 04, 2009, 16:41:07 PM »

Mine has arrived today and this is the worst I have received. Obligatory repackaging tape as you will see and burst packet of OKO

Mid clean-up

Millys Mum · « **Reply #34 on:** February 01, 2009, 18:51:53 PM »

Is this enough for you Gill?

Tiggy's Mum · « **Reply #33 on:** January 31, 2009, 23:36:39 PM »

Quote from: Millys Mum on January 31, 2009, 19:37:23 PM

and generous one line of tape (wow!)

*mutley dog laugh*

Millys Mum · « **Reply #32 on:** January 31, 2009, 19:37:23 PM »

Its not just the crap boxes and generous one line of tape (wow!) they are incompetent at packing full stop. Take the pic of my order of loose tins in a box 3 times the necessary size, no bubble wrap or chippings to stop them bouncing around, i mean duh how thick do you have to be to work that out?!

I used to package glass bottles of medicines and they always got to their destination in one piece, theres no excuses for it, they are incompetent.

Zenith (Liz) · « **Reply #31 on:** January 31, 2009, 00:34:44 AM »

Back in late November/early December I ordered a 10kg bag of RC dry food and it came with a hole in the actual bag of food. I didnt complain but wish I had. I paid the extra pound for DHL delivery as the depot's not too far away and they didnt patch up the hole in the cardboard box

Susanne (urbantigers) · « **Reply #30 on:** January 30, 2009, 23:32:42 PM »

Quote from: Tiggy's Mum - Helen on January 30, 2009, 23:06:57 PM

Quote from: ccmacey on January 30, 2009, 22:55:45 PM
They need to find out who is causing the damage as I can only imagine the package leaves them fine.

The problem is the packaging, they use the flimsiest single walled cardboard boxes for orders weighing 30kg All they need to do is use stronger boxes for the heavy deliveries and we'd all live happily ever after!

Yup. And of course many of us aren't in at the first attempt to deliver (cos you don't know exactly when it's coming) so they get taken back to the depot at least once before being re-delivered. Don't suppose that helps.

I remember when I ordered a cat tree from them a few years ago - it came by DHL who do the really heavy stuff, I think (or did back then) and it came virtually re-packaged with DHL tape.

Tiggy's Mum · « **Reply #29 on:** January 30, 2009, 23:06:57 PM »

Quote from: ccmacey on January 30, 2009, 22:55:45 PM

They need to find out who is causing the damage as I can only imagine the package leaves them fine.

The problem is the packaging, they use the flimsiest single walled cardboard boxes for orders weighing 30kg

All they need to do is use stronger boxes for the heavy deliveries and we'd all live happily ever after!

CC & The Pussycat Guys & Dolls · « **Reply #28 on:** January 30, 2009, 22:55:45 PM »

Hum would you buy anything that waas already open, no I dont think so! That is shocking. They need to find out who is causing the damage as I can only imagine the package leaves them fine.

As for dented cans etc I would demand a price reduction, supermarkets do it.

Susanne (urbantigers) · « **Reply #27 on:** January 30, 2009, 22:10:35 PM »

My pics are at start of thread

Gill (sneakiefeline) · « **Reply #26 on:** January 30, 2009, 18:25:57 PM »

Thanks

Tiggy's Mum · « **Reply #25 on:** January 30, 2009, 18:19:20 PM »

Quote from: Gill (sneakiefeline) on January 30, 2009, 18:12:42 PM

What I will do however is use quotes from this thread plus pictures

Here's a few more quotes for you then...

Quote from: Tiggy's Mum - Helen on January 22, 2009, 11:54:32 AM

My Zooplus order came today and true to form they sent 23kg in a flimsy box which DHL absolutely COVERED in 'repackaged by DHL' tape to try and get it here in one piece The other box was 30kg but it had a green plastic strip thingy so survived the joureny. I ordered a few new (canned) foods to try and the majority of them are dented.

I've emailed Zooplus asking them to use stronger boxes and even charge MORE for delivery as long as they package them correctly so will see what they say but was wondering will the dented tins be OK to use?

Quote from: Tiggy's Mum - Helen on January 22, 2009, 12:53:12 PM

I have stressed how this happens with every heavy order that I've ever had as they're not packaged adequately and they use the flimsiest cardboard with one strip of sticky tape

Quote from: Tiggy's Mum - Helen on January 22, 2009, 13:14:42 PM

I've always found the opposite, I paid the extra £1 to have it delivered by DHL (GLS is free still) as at least DHL attempt to repair the boxes. All the ones I've ever had from GLS (Parcelforce) have been in a much worse condition. Having said that I order 3 months food at a time so the weight is always 20-30 kg per box but it's common sense that flimsy cardboard won't withstand 20kg of weight

Gill (sneakiefeline) · « **Reply #24 on:** January 30, 2009, 18:12:42 PM »

No I am not going to name anyone unless she asks, due some kind of compensation.......all thats been offered in the past are special voucher numbers for a limited period for Purrs members.

What I will do however is use quotes from this thread plus pictures

Sam (Fussy_Furball) · « **Reply #23 on:** January 30, 2009, 18:04:57 PM »

Like I said I can't supply pics .. but I am hapy to be "named" if it helps.

Gill (sneakiefeline) · « **Reply #22 on:** January 30, 2009, 18:02:25 PM »

Thanks Helen

Any more and comments cos will do this over the weekend

Tiggy's Mum · « **Reply #21 on:** January 30, 2009, 17:58:55 PM »

Here's a few of mine to send too Gill....

Gill (sneakiefeline) · « **Reply #20 on:** January 30, 2009, 16:55:41 PM »

ok i will contact her and send the pictures.

Millys Mum · « **Reply #19 on:** January 30, 2009, 16:52:39 PM »

My delivery came in a shockingly huge box on wednesday (only good thing is the cats love it!) and they sent the wrong cat post, upon emailling them they then offered to send me the "right" one which is actually the duplicate of a 2nd order i placed for a different tree to the first

i just want a small and a large tree not a midget kitten one or 2 large

This is the 3rd time in a row that iv been sent the wrong items so not only do i have to moan about packaging and dented tins but now i have to rearrange collection of wrong stuff or have a 2 week delayed refund and not get the food i want.

Feel free to send comments Gill and i dont mind her knowing who i am

Sam, im on the hunt for alternative litter to golden grey, if i find anything il let you know, i wish i didnt have to bother with them but £8.99 for 14kg is too good a price

Sam (Fussy_Furball) · « **Reply #18 on:** January 30, 2009, 13:51:56 PM »

Gill if you could contact them that would be great. I have just received an email from Zooplus following my complain requesting that I send pics of the "damaged parcel" .... not sure how I'm suppose to do that exactly as there wasn't any box to take a pic of and the small piece of cardboard that was attached has been thrown in the bin

Feline Costumier · « **Reply #17 on:** January 30, 2009, 13:28:46 PM »

I have today placed a large order of Animonda Carny tins and two bags of Cats Best along with some other bits and bobs. We shall see what state it all arrives in

My local pet shop sells the litter and at a similar price to Zooplus but if I'm already ordering other things I may as well take advantage.

Just think, in a months time I'll be trailing all round Auckland looking for equally good cat litter and food, just as I'd cracked both here. Oh the joys of relocating.

sheryl · « **Reply #16 on:** January 30, 2009, 11:27:58 AM »

They seem to be getting worse instead of better - my last parcel from Zooplus had been repackaged by DHL. I have recently ordered some Arden Grange from K9 Kapers and the packaging was brilliamt and the parcel arrived in 2 days.

Mark · « **Reply #15 on:** January 30, 2009, 08:00:35 AM »

Quote from: Susanne (urbantigers) on January 25, 2009, 20:49:25 PM

I no doubt will complain but I do worry that they will start charging for delivery or stop delivering heavy items overseas.

That crossed my mind as well.

I'm sure Cat's best OKO would be OK though

Susanne (urbantigers) · « **Reply #14 on:** January 30, 2009, 07:52:59 AM »

Quote from: Pinkbear (Julie) on January 30, 2009, 02:43:32 AM

Am I missing a trick here but why doesn't everyone get litter delivery by Tescos or Sainsburys?

Because neither of those sell a litter I like at a price I like. I use clay ultra clumping and sainsburys version is ok at a push but nowhere near as good as the golden grey for odour control. The big bags of golden grey from zooplus are a great price and the litter is good.

Author Topic: Bad zooplus packaging - pics of latest delivery (Read 10373 times)